Frequently asked questions
- Orders placed by 12:00 PM Eastern Time, Monday through Thursday, will be processed and shipped on the same business day.
- Orders placed after 12:00 PM ET, Monday through Wednesday, will be processed and shipped the next business day.
- Orders placed after 12:00 PM ET on Thursday, as well as any orders placed on Friday, Saturday, or Sunday, will be processed and shipped the following Monday.
- No orders are processed or shipped on weekends or national holidays.
For more details, please refer to our Shipping Policy.
We ship via FedEx/UPS Overnight, so your ikura arrives as fresh as possible.
We offer free Next Day shipping on all U.S. orders over $350, excluding Hawaii and Alaska. For orders under $350, shipping rates are calculated at checkout based on your location and the selected delivery method.
For more details, please refer to our Shipping Policy.
Each shipment is equipped with a Freshtag™ temperature indicator that ensures your order remains within optimal temperature ranges during transit. To verify temperature conditions during transit, check the Freshtag™ temperature-monitoring indicator upon delivery.
- Green or Yellow – your order is fresh and safe to enjoy.
- Red – please snap a quick photo of the label and reach out to us as soon as your order arrives.
If you receive a product that is damaged, defective, or not as described, we'll gladly offer a replacement or refund. To initiate a replacement or refund, please contact our customer service team within 24 hours of receiving your order.
For more details, please refer to our Replacement and Refund Policy.
Keep ikura refrigerated at 32–36°F (0-2°C) for optimal freshness.
- Refrigerated Shelf Life: 2 weeks
- After Opening: consume within a few days
For long-term storage, keep frozen at 0°F (-18°C) or below.
- Frozen Shelf Life: 2 months
- Thawing: Allow to thaw slowly in the fridge to preserve quality